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How can we help you?

Our customers usually search for:

  • How do I get a trade effluent license?
  • Help for third sector organisations
  • How do I read my water meter?
  • How can I reduce my water consumption?
Accessibility Cymraeg
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We’re here

We put our customers at the heart of everything we do. That means being here when you need us most, giving you help, advice, and support.

Or browse our help and advice:

Stop the Block

Find out more about your sewers, keeping things flowing, and what to do if anything goes wrong.

Cold Weather Advice

Read about your water, how to be more efficient, and what to do if anything goes wrong.

Water saving tips

Advice on how your business can save water.

Testing for water leaks at your business

Learn more about water leaks at your business.

Business Services

What we can do to help your business

Case Studies

Take a look at some customer case studies.

Understanding your water meter

Our ‘Meter Specifications’ document includes full details relevant to your meter.

Water saving posters

Here are some posters to encourage your staff and customers to save water.

Water Regulations for your business

Find out more about the water regulations that impact your business.

In your area

Check if there is any work or reported incidents that could be affecting your Business, or sign up to receive alerts and updates.


Frozen pipes at your business? Help and advice is available here.

 

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Get in touch

We can point you to the right place.

In your area

Incidents or planned works near you.

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Explore our site

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Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT.

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