Switching to a water meter
Do you not use much water, or are you looking to reduce your bill? You might save money by having a water meter installed.
Why switch to a water meter?
- You could save money (the less water you use, the lower your bill will be!)
- We’ll install it free of charge
- It helps reduce your carbon footprint
Steps for applying for a meter
Submit a meter application online (you'll need your customer reference number to hand, which you can find in the top right corner of your bill, on your My Account dashboard if you login, or on your payment reference if you pay by direct debit).
We will contact you to arrange an appointment to visit your property. We’ll aim to install a meter within 3 months of receiving your application (where practical to do so).
We will visit to check if a meter can be fitted. If we can fit the meter the first day we visit, we’ll do so.
Assessed Measured Charge
If we can’t fit a meter the first day we visit we’ll let you know why we need to call again. If we can’t fit a meter but you may be able to do some work to allow us to fit a meter (e.g. install an internal stop tap, expose some pipe work) , we’ll ask you to do the work and call again to fit the meter once done. If we can’t fit a meter at all, and no work will make it possible to do so, we’ll tell you why and we may place you on our Assessed Measured Charge.
Within a month of the meter being installed, we’ll update your water account. We’ll send you details all about your meter and if we’ve revised your payment plan.