Support with your business bill
We know it’s a difficult time to do business right now. If you're having trouble affording to pay your bill, please don't ignore it. We have a number of ways we may be able to help you and make your bills more affordable.
Spread the cost of your bill
You can pay by instalments weekly, monthly, or 6 monthly, rather than paying in full when you receive your bill. Most of our customers prefer to pay by Direct Debit as it spreads the cost without charge, the payments are taken automatically, and it's covered by our Direct Debit guarantee. Alternatively you can set up a payment card if a direct debit isn't for you.
Save money with a water meter
If you don't use much water, or are just looking to reduce your bill then you might save money by having a water meter installed, that way you'll only pay for the water you use. If you already have a water meter then you can save money by saving water, more information on how to be efficient with water is available here.
Request a payment plan
If you need a little help, we can look to set up an affordable payment plan with you. If you fill in this form we will aim to give you a call back within two working days.
Additional information and independent advice to help your business:
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Welsh Government
Here to support businesses through the cost of living crisis.
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Business Debtline
Confidential and free debt advice.
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Business in the Community
Cost of living crisis action plan for businesses.
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Consumer Council for Water
Business customer support.
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Citizens Advice
Offers free confidential advice.
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StepChange
If you’re self employed or a sole trader.
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Helping our business customers
Read how one of our advisors helped a business customer with the cost-of-living crisis.
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How to save money on your bill
Read our article on how you may be able to save money on your business bill
Contact our debt team
Speak to an advisor
If you have any queries or concerns on paying your water bill, please speak to our friendly advisors.
8am to 6pm Monday to Friday. This is a toll-free telephone number.