Third party companies can include utility consultants or water consultancies – their services can range from managing a customer’s bills to supporting the management of water and wastewater private networks. Some third-party companies also ensure customers are on the right tariffs and charges.
We are pleased to work with any third-party company who has been approved by our customers. We will need a letter of authority detailing the scope of their support, signed by an authorised signatory or representative of our customer. A sample letter of authority is below for micro, SME businesses. We will accept bespoke letters of authority for larger businesses.
Before accepting any letter of authority, we will undertake relevant checks with our customer to confirm the scope of support to be provided. We also regularly review each letter of authority and will as a minimum require a new signed authority every three years.
While third parties can provide real benefits to some customers, we cannot accept any letter of authority which transfers liability or legal responsibilities from the customer to a third party. Our contractual relationship will always remain solely with the owner/landlord and/or tenant of the site.
This includes where payments of bills are made via a third party, any financial liabilities (e.g. outstanding debt, unpaid bills) remain with the customer regardless of whether they have paid the third party.
It also does not exempt any customer from their legal responsibilities connected with their legal requirements to manage water and wastewater on their site. For example, private network leakage or breaches of trade effluent consents.
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