In Wales, customer sites which consume more than 50 megalitres of water per annum, are eligible to choose which Retailer provides their water bills and customer services.
If you choose to switch Retailer, we will work with your new Retailer to transact your request including contacting you to organise an agreed repayment of any outstanding balances.
We would not normally refuse a switch request but do retain the right to refuse the switch for non-payment of outstanding balances and/or non-compliance with market rules. We will always contact you to explain why your switch request has been refused.
Open Water is a competitive market and customers may be able to switch retailer or renegotiate their terms of supply with their water retailer and may benefit (including financially) from doing so. Further information can be obtained by visiting the Open Water website.
Contact Us
If you are an open water customer you can contact us here.
8:00am - 6:00pm Mon-Fri
Out of hours: 0800 260 5053