If your premises has a water meter, you'll get a measured bill for the water you have used over the billing period. On this page, we break down how we calculate your bill and provide information on charges.
If you have a water meter, your bill will be made up of two parts - Non-Household measured charges, and a service charge.
Non-Household measured charge
Using the readings you give us from your water meter we will work out how much water you have used and charge per cubic meter*.
Water - £1.5889 per cubic meter
Sewerage - £2.0446 per cubic meter
*A cubic meter is 1000 litres or 220 gallons - the equivalent of 12 washing machine cycles, 12 baths, or 28 showers.
Service charge
The service covers the cost of reading and maintaining your water meter, and replacing it when it becomes necessary.
| Service charge | ||||
|---|---|---|---|---|
| Meter size* | Water | Sewerage (Full) | Sewerage (foul only) | |
| Up to 20mm | £39.43 | £142.26 | £69.85 | |
| 25mm | £122.40 | £414.11 | £286.55 | |
| 30mm | £215.23 | £576.41 | £448.85 | |
| 40mm | £398.78 | £851.58 | £731.15 | |
| 50mm | £602.05 | £1,522.04 | £1,401.63 | |
| 65mm | £803.60 | £2,447.98 | £2,327.56 | |
| 80mm | £1,062.46 | £3,555.00 | £3,434.58 | |
| 100mm | £1,261.25 | £6,165.87 | £6,045.46 | |
| 150mm | £1,620.89 | £14,175.64 | £14,055.21 | |
| 200mm and over | £1,620.89 | £25,269.54 | £25,149.12 |
The meter size will be shown on your bill*
All charges are from 1st April 2025 to 31st March 2026. Our charges are set by Ofwat, the water industry regulator. For more information on our current usage charges, please refer to our summary of non-household charges:
If you receive your sewerage services from Hafren Dyfrdwy, please see your charges here.
If you receive your sewerage services from Severn Trent, please see your charges here.
Surface Water Rebate
Your surface water may not drain into one of our sewers, for example, rainwater may drain into a purpose-built soak away or into a stream, river, or watercourse via a private sewer. If this applies to your property you may be eligible for a surface water rebate.
Learn moreContact Us
If you are an open water customer you can contact us here.
8:00am - 6:00pm Mon-Fri
Out of hours: 0800 260 5053
Contact Us
If you are an open water customer you can contact us here.
8:00am - 6:00pm Mon-Fri
Out of hours: 0800 260 5053