We aim to offer the highest levels of service to all our customers, however we do appreciate that things can sometimes go wrong.
If we have made a mistake or done something wrong, please let us know straight away so that we can look in to what’s happened. We will try and reply to you within 10 working days of receiving your complaint, although sometimes it can take us longer. We will let you know if this is the case.
Our teams also love to receive great feedback, to do this you can share your story and compliments to give them the recognition they deserve.
Contact Us
If you are an open water customer you can contact us here.
8:00am - 6:00pm Mon-Fri
Out of hours: 0800 260 5053
For further information please see our booklet:
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