Here are some tips on how to read the meter:

• Look at the meter location and serial number on your water bill
• Lift the metal lid on the water meter chamber
• If there is a polystyrene frost cover, remove this
• Some of our meters have a lid; if there is one, open it so you can see the meter face
• Check the serial number on your bill matches the number found on top of the meter
• Write down the white on black or black on white digits (we don't need the red numbers)
• To let us know your reading online, email us on BCT@dwrcymru.com.

Where is the meter located?

You will normally find the meter in the ground at the front of the property, at the property boundary or in the pavement. In rural areas, the meter may be some distance from the property. If you're not sure where the meter is, your bill gives a brief description of the meter location. For further details of the meter location, contact the team on 0800 260 5051 or email on BCT@dwrcymru.com.

How do you clear condensation on the meter?

Sometimes, if it's been raining our meters, get condensation on the glass and the digits aren't visible. Here's how you can clear the condensation so you can take your reading.

If the meter has a magnet:

• Place a metal object over the magnet
• Use the metal object to move the magnet back and forth over the digits
• When you can see the digits fully, move the magnet out of the way and read the meter.

If the meter has a clear plastic wiper blade:

• Move the wiper blade back and forth over the digits
• When you can see the digits fully, move the wiper blade above the digits so you can read the meter.

When we'll read your meter

We will read your meter on the first working day of each month if your bill frequency is monthly. If you are quarterly billed, we will read the meter 4 times a year, within the months of January, April, July and October. Six monthly bill frequencies will be read within a six-week period of your month of billing..