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How can we help you?

Our customers usually search for:

Moving Premises

Moving premises can be stressful but letting us know is easy.

Whether you're moving in to our region for the first time, moving to another premises within our region or moving out of our region completely there are a number of ways you can tell us.

Creating an account

for the first time?

Welcome to Welsh Water! You can create a new billing account online here.

Create an account online

If you can't complete your move online, here's other ways you can contact us:

1. Let us know you're moving premises

Message us on social media

We can help with day-to-day queries via Direct Message on Facebook and Twitter.
We're here 8am - 8pm Monday to Friday and 8:30am - 1:30pm on Saturday. If you message outside of these times then we'll reply as soon as we can.

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Live chat about moving premises

If you need advice on moving premises our customer service agents are here to help

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Any other questions?

If you are unable to let us know you're moving premises online, then speak to a customer service agent

0800 052 0145

8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat

Get in touch

We can point you to the right place.

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