Covid-19 Impact on Business Customers
We know the extremely difficult conditions facing our business customers as a result of COVID19, in particular the impact that the outbreak is having on their ability to trade and generate income.
We want to work with all business customers to ensure our bills are as accurate as possible, which is why we’re asking you to let us know if your business closed because of COVID19, as well as when it re-opened. We’ll be asking you to provide supporting evidence where necessary.
As most of our business customers are only charged for the water they use through the meter, many are already seeing a reduction in bills due to lower use. However, in some instances where these meters are inside the property, we may have been unable to gain access to read the meter if the premises are not open. Providing a read yourself or arranging access for us to read the meter will ensure that any change in usage is correctly billed.
If your business hasn’t been affected by COVID19 and you are able to pay your bill on time, then you should do so.
If you are having difficulty making payments, have closed some premises or have queries regarding your bill, please get in touch. We are keen to work with all our customers to ensure that they don’t get behind with their bills and avoid unnecessary debt. Please complete the commercial help request form and a member of our commercial team will aim to get back to you within 48 hours.